Terms of service

This document, “Privacy Policy”, is legally binding. Marking “I agree” means that you have read the document, confirm it and understand that the relationship between you and _Sorvella Perfume Georgia–will be governed by this document.
This document defines the rules for processing and protecting users’ personal and other information.

Terms used herein shall be defined in accordance with the Terms of Service.

1. General

1.1. Sorvella Perfume Georgiaშპს ვიზიონ პლიუსი, საიდენტიფიჯაციო ნომერი: 404546826, იურიდიული მისამართი: ქიქოძის 3, Tbilisi, Georgiaconsiders the importance of personal data and other confidential information [hereinafter collectively “data”], takes the most advanced measures to ensure their security. Sorvella Perfume Georgia will constantly ensure that the security measures comply with the current legislation of Georgia, the best international practices and technical achievements.
1.2. Privacy is a priority. The “Privacy Policy” describes how and for what purpose Sorvella Perfume Georgia collects and processes data from users who use the Sorvella Perfume Georgia platform and services.

1.3. The “Privacy Policy” does not apply to third-party websites and applications that the user may use. Before going to this or that link, the user should familiarize himself with the terms and conditions of the third-party website.
1.4. Sorvella Perfume Georgia _receives and processes (1) data provided by the user to Sorvella Perfume Georgia (2) as well as data that becomes known to it when the user uses the platform and services.

1. Purposes of data processing

2.1. Sorvella Perfume Georgia processes data for the purpose of providing, correcting and improving services to users, as well as for direct marketing purposes. Below are some examples of the use of processed data. Sorvella Perfume Georgia _:
● Provides the requested and platform-appropriate services/product [electronic signature, document sharing, etc.] to the user and receives payment.

• Creates an account on the platform.
• Sends information related to the services to the user.
• Marketing settings, products or special events by email. Send marketing information to customers by mail or phone.
• Records data related to documents, for example: who viewed the document, who signed it, used devices and time, IP address.
• Tests changes to the Services and introduces new features and products.
• Responds to possible problems with the Services, answers technical questions and resolves disputes.
• Prevents, investigates and responds to issues such as: fraud, unauthorized use of the Services, violations of the Terms and Conditions, or other illegal activities.
• Comply with legal requirements, including anti-money laundering regulations.

1. Basis and manner of data collection

3.1. The basis for data processing by Sorvella Perfume Georgia is the user’s consent to use the platform and to transfer Sorvella Perfume Georgia data for processing and/or allow Sorvella Perfume Georgia data to be obtained/processed.

3.2. The user, by using the platform/services, agrees to the manner, purposes, bases and volumes of data processing defined by this document.

3.3. Ways of obtaining/receiving _ Sorvella Perfume Georgia data:

3.3.1. When a user registers or uses an account a4nd voluntarily submits data [e.g. e-mail, first name, last name, phone number, etc.] is provided by Sorvella Perfume Georgia for the purpose of using the platform.

3.3.2. Data that Sorvella Perfume Georgia becomes aware of when the user uses the platform [including but not limited to: IP address of the device, time of using the platform, date, place, signers, signature time, browser version]. Such data becomes known to Sorvella Perfume Georgia when the user:

3.3.2.1. Creates, signs, sends, shares, receives, or views a document.

3.3.2.2. Creates or edits a user account.

3.3.2.3. Using the account.

3.3.2.4. Contact customer support.

3.3.2.5. Makes comments on Sorvella Perfume Georgia blog or forum, social page.

3.3.2.6. Uses various services of the platform.

3.3.3. In addition, while using the platform, the user provides data about other persons to Sorvella Perfume Georgia when:

3.3.3.1. Initiates the signature and indicates data about other persons [name, surname, e-mail mail, phone number]

3.3.3.2. Adds other people as sub-users to an active account.

4. Types of processed data

4.1. Examples of categories of data received and processed [not limited to]:

4.1.1. Identifiers: identity, personal number, e-mail, postal address, telephone number, or electronic signature.

4.1.2. Commercial data: billing information, products or services purchased, payment methods and payment related information.

4.1.3. Geolocation, physical location.

4.1.4. Data received automatically.

4.2. Automatically received data:

4.2.1. Information about device usage and transactions. Including: The way you use the Platform, your computer or other device, such as a mobile phone or tablet, IP address, unique device identifiers and characteristics such as operating system and browser. Entering the page, exiting the page and URL, duration of use of the platform or this or that service, date and time, frequency of use, reporting of errors and other similar information.

4.2.2. Transaction data, eg name and email of participants, subject of transaction, history of actions taken by different persons in the transaction (eg browsing, signing, activating settings) and personal information about those persons or their devices – identity, email, IP address and identification methods. And not in the case – the content of the document.

1. Cookies [CookieS]

5.1. Cookies [CookieS] – to store or collect data, Sorvella Perfume Georgia uses cookies, files containing small amounts of information downloaded to the user’s device.

5.2. Cookies are stored by the user’s browser [chrome, cover, etc.] on the user’s hardware device. These files allow the Sorvella Perfume Georgia website to adapt to the user. Cookies are browser memory for a specific website that recognizes when the user is using the website and adapts to the user’s needs.

5.3. Cookies help the user to adapt the website to him and not to adjust the settings [for example, website language] every time.

5.4. Cookies can be of different types: location, registration, advertising, third party, etc.

5.5. Third-party cookies generally mean third parties that perform analytics [for example, Google Analytics], such cookies determine how often the user visits the website, the duration of each session, etc.

5.6. Registration and/or account cookies provide information about which user has registered an account and/or is using the account, for how long the account is being used and/or what services are being used.

5.7. Geolocation cookies determine the location of the user’s use of the website.

5.8. It is not possible to completely restrict the generation of cookies by the browser, however, the restriction of cookies may affect the user’s use of the platform/services and limit their use.

5.9. The user can learn about and use the settings of cookie files:

• Cookie Settings – Firefox
  ● Cookie Settings – Chrome
  ● Cookie Settings – Internet Explorer
  ● Cookie Settings – Safari.

1. 
   Sharing of Data

6.1. Sorvella Perfume Georgia provides data to other persons only in the cases specified in this “Privacy Policy”. In addition, the data will not be disclosed in a form that would be considered an unreasonable transfer of data under the current legislation.

6.2. _ Sorvella Perfume Georgia _provides data to the following subjects [in addition, these persons are provided only with the amount and type of data that is needed/necessary for the purposes defined here]:

6.2.1. Service providers. The data is transferred to the companies that Sorvella Perfume Georgia uses to support the services. These companies provide services such as information storage, search technologies, analytics, advertising, identification systems, fraud detection and technical support.

6.2.2. State bodies, in cases directly provided by the legislation.

6.2.3. Consent. At the request of the user, or with his consent, it is possible that the data can be shared in another form or to another person.

6.3 Data may also be provided to the following entities: When one user grants access to another user, including the right to use or edit the content of his account, or sends a document for signature, the data related to the document becomes known to the recipient.

1. Liability

7.1. _ Sorvella Perfume Georgia is responsible for the processing, storage and confidentiality of the data provided to it.

7.2. The user, who provides data to Sorvella Perfume Georgia, is responsible that he had the appropriate legal basis to provide/process the data.

7.3. When the user uploads/shares/receives a document on the platform, the user, not Sorvella Perfume Georgia is responsible for the data collection, processing and accordingly the data in the content of this document.

1. Customer Rights

9.1. The customer has the right to:

9.1.1. To receive information about the data processed about him, including: which data are processed, the purpose and basis of their processing, methods of data collection, data transfer [if any].

9.1.2. Request correction, update, addition, blocking, deletion and destruction of data or termination of processing. Note: If the user requests Sorvella Perfume Georgia to delete data in whole or in part, or to restrict the right to processing in whole or in part, this may lead to interruption of services or termination of use of services, see Article 10.

9.1.3. Opt out of data processing for direct marketing purposes. If the user refuses to process his data for direct marketing purposes, this does not deprive Sorvella Perfume Georgia of the right to use the contact/communication data to provide information related to the service.

9.1.4. In case of claims related to data processing, contact the Office of the State Inspector. 

1. Termination of data processing

9.1. If the termination of data processing is based on a user or legal request, the termination of processing and/or deletion/destruction of data [as requested] will take place in a reasonably short period of time, so that the rights and interests of other persons are not violated.

9.2. 210 days after the termination of use of the platform by the user, data related to the user is destroyed by Sorvella Perfume Georgia, unless the user requests data deletion within a shorter period.

9.3. In order to avoid any misunderstanding, it is possible and permissible: to continue the storage and processing of user-related data of the required amount and volume by Sorvella Perfume Georgia [regardless of the deadlines specified in clauses 10.1 and 10.2], if the storage/processing of this data serves to protect the interests of another user/person. for example. If the user requests to delete the data about him and the document signed by the said person is stored in the account of another user, in order to protect the interest of the said other user, Sorvella Perfume Georgia _ensures the complete protection/storage/processing of the information accompanying the document [which contains data about all users related to the document].

1. Changes

11.1 Sorvella Perfume Georgia is authorized from time to time to unilaterally make changes to this document, which means that the changed conditions will automatically apply to the user and will have binding legal force.

11.2. The User will be notified of any changes to the Terms upon entering the Platform. The selection of the notification form constitutes the authority of Sorvella Perfume Georgia.

11.3. Sorvella Perfume Georgia users will use Sorvella Perfume Georgia _ for communication.