Refund Policy
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at info@sorvella.ge. Please note that you will need to send your return to the following address: 71a Vazha Pshavela Ave. 0186, Tbilisi.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without a prior return request will not be accepted.
For any return questions, you can always contact us at info@sorvella.ge.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return your item, and once the return is accepted, make a separate purchase for a new item.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As stated above, your item must be in the same condition in which you received it, used or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you as soon as we have received and inspected your return and will let you know whether your refund has been approved or not. If approved, your money will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your return was approved, please contact us at info@sorvella.ge.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at info@sorvella.ge. Please note that you will need to send your return to the following address: 71a Vazha Pshavela Ave. 0186, Tbilisi.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without a prior return request will not be accepted.
For any return questions, you can always contact us at info@sorvella.ge.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return your item, and once the return is accepted, make a separate purchase for a new item.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As stated above, your item must be in the same condition in which you received it, used or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you as soon as we have received and inspected your return and will let you know whether your refund has been approved or not. If approved, your money will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your return was approved, please contact us at info@sorvella.ge.